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MANAGED SERVICES In the existing economic climate, business executives remain concerned with managing indirect costs to maintain profitability and reduce operational risk. Telecommunications represent a large area of these indirect expenses, yet it has escaped cost-containment initiatives due to its complexity. Gaining control of runaway telecom costs is no easy task. Managing telecom requires people with highly specialized skills and unfortunately most enterprises discover that they don't have the right people or resources to manage telecom internally. The internal operational costs of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and VOIP services are expensive and complex administrative headaches. Most expense management solutions only look at historical billing data and can't take into account real-time network performance considerations that are critical to achieving full optimisation of telecommunications usage, both financially and operationally, across the enterprise. So more and more companies are now turning to managed service providers to avoid the burden of managing and optimising their data, voice, and mobile expenses. Eastcom Costimiser Managed Services allows you to outsource the repetitive, tactical tasks that consume countless man hours and drain departmental resources without relinquishing full control or management of your internal processes. We guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. Put simply, Eastcom has the best technology and services necessary to manage, understand, and optimise your enterprise's voice, data, and mobile resources. Costimiser Managed Services combines a matchless mix of Telecom Expense Management (TEM) technology and best practices with real-time telecom performance monitoring. Taking what were traditionally completely separate and distinct approaches to expense management and marrying the two together to contain costs and optimise assets is what makes Eastcom's Costimiser Managed Services unequivocally unique in the industry. Costimiser Managed Services employs industry best practices to ensure that every dollar you spend on telecom expenses is brought under TEM management which ultimately drives savings directly to your bottom line. Our impressive team of experts are industry veterans with countless years of experience and we save literally millions of dollars for our Fortune 1000 clients. Leading Costimisation Services Guarantee Exceptional Results Costimiser Managed Services are designed to cater to any sized company across all verticals. We have crafted our suite of services to carefully match each client’s needs and budget. Costimiser Bronze Costimiser Bronze is designed to introduce you to the power of TEM. We provide basic management of your voice, data, and mobile resources across the enterprise. Costimiser Bronze sets the foundation for your foray into the more advanced features of TEM. More importantly, we will define benchmarks and establish clear metrics of your telecom environment which is necessary as a starting point to realize full cost optimisation in the Costimiser Telecom Lifecycle. Features
Costimiser Silver Costimiser Silver is designed to cater to companies with more complex telecom environments. Aside from providing basic management of your voice, data, and mobile resources across the enterprise, we offer advanced features to manage your telecom assets. We also offer help desk features to ticket and track end-user complaints and problems. Costimiser Silver incorporates additional TEM processes into your business environment and further paves the way to realizing full cost optimisation across the entire Costimiser Telecom Lifecycle. Features
Costimiser Gold Costimiser Gold is designed to cater to enterprises with very complex telecom environments. Costimiser Gold clients generally find their businesses are geographically distributed and are using many different telecom technologies to support their business strategies. Cost optimisation concentrates on comprehensive cross validation processes (assurance testing) of billing, inventory, and carrier contracts and network performance monitoring. Strong focus is put on cost "recovery" rather than "discovery". Emphasis on customised TEM integration into the business environment and introducing critical TEM processes plays a key role here in realizing optimal results within the Costimiser Telecom Lifecycle. Features
Costimiser Platinum Costimiser Platinum offers full automation across the entire Costimiser Telecom Lifecycle. Costimiser Platinum incorporates comprehensive network performance monitoring, industry best practices and TEM processes to realize "procure to pay" automation. Full business workflow management combined with order/request management facilities and integration into corporate ERP systems ensures a "closed loop" TEM process across the enterprise. Customers who choose Costimiser Platinum are esteemed "Best in Class" enterprises who become further distinguished by proactively managing all of their telecommunications expenditures. In addition, they apply a comprehensive holistic approach with a system that pulls data together, drives a structured workflow, and enables collaboration among different groups internally. Features
Maximising Your Managed Services Investment We offer industry best service level agreements (SLAs) as well as a comprehensive suite of professional services to complement our Costimiser Managed Services. Gaining control over runaway telecom costs is no simple task. You can now leverage the expertise of Eastcom to gain unprecedented visibility into, and control of, your voice, data, and mobile communications. |
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