Eastcom Systems

Products

TELCAAP | CCAAP | ECOMS | Productivity Enhancement Tools | Next Generation Telcom IP Applications

TelCAAPTM (Telephone Call Accounting & Auditing Package)

TelCAAP is the industry leading web-centric call accounting software solution for SMEs and large enterprises. Designed to ensure full PABX telecom lifecycle management, companies can now gain complete control over telephone misuse, increase personal accountability, allocate calling costs among departments and divisions, manage telecom equipment, chargeback and reporting to ensure a solid foundation for their telecom cost management strategy. Featuring the industry's most comprehensive support for PABX vendors, TelCAAP offers true scalability and reliability for all volumes of traffic monitoring and detailed usage capture as well as the most flexible reporting capabilities on the market.

TelCAAP Features

Administration

Database can be user modified to reflect each enterprise’s unique business structure (e.g. Location, Division, Department & Cost Center etc).
Security levels & access rights can be configured on an individual user or group basis
Supports import of soft copies of tariff tables thus avoiding manual data entry
Optional outsourced service from Eastcom for automated web-based tariff updates

PABX Connectivity

Supports all major PABX vendors
Supports connectivity from either PABX Serial Port or IP Port

Reports

Software designed around ‘two click’ approach to generate standard reports
All reports contain detailed or summary information on usage (duration), costs (based on operator tariffs) and breakdown between IDD, STD & Local calls
Reports can be generated in combinations of the following parameters:
Outgoing or Incoming Calls
Individual Extensions or Users (PIN based)
Groups (Department, Division, Cost Center, Location etc)
User defined reporting period
Carrier/Operator
Trunk Group/CO Lines
Specific Route based (Calls to specific countries can be analyzed)

Multi-Site Capability

Unique feature that allows an enterprise with multiple office locations to use one centralized call accounting system
Multi currency support
Multi-vendor PBX support
Secure access of reports at each office location
Centralized reporting capabilities also available

Monitoring Facilities

Toll Fraud: Credit limits can be set on a per user basis. If usage exceeds limit, user account will be flagged to administrator.
Exception reports by duration & value (e.g. all calls above $50.00 or above 30 minutes in duration, etc)

Export Capabilities

All reports exportable to MS-Excel format
Eastcom can create customized interfaces to enterprise financial accounting system to enable automatic cost allocations to corporate cost centres

Customized Industry Modules

Hospitality (hotels, hospitals etc)
Call Center applications (Banking, Airlines etc)
Client Charging (Consultancy companies, legal firms etc)

MINIMUM PC HARDWARE REQUIREMENTS
(STAND ALONE VERSION*)

Pentium III, 256K RAM
Windows 98, 2000, XP
20GB HDD
CD-ROM Drive, 15” Monitor
Ethernet/ V.92 modem

*Additional requirements for Web & Client Server versions

TelCAAP-WTM (Web Based Version)

Reports can be accessed by individual users (department heads, employees, finance etc) via their desktop browser (IE5.0 and above). No additional client software is required.
Each user can be configured to have various levels of access rights (e.g. department head can view staff usage reports etc)
Users are allowed to highlight their personal and business calls online